Who we are
Removals Manchester is a UK-registered removals firm operating international moves from Greater Manchester to France, Italy, Spain, and Portugal. For data-protection purposes we are the data controller of the personal information you provide to us.
What data we collect
We collect the personal information you provide directly to us:
- Your name and contact details (email, phone number).
- The pickup and drop-off addresses for the move.
- A target moving date if you have one.
- Free-form notes you choose to include with your enquiry.
- Survey-derived information about the consignment (inventory, valuations, photographs of access).
- Documentary information required for customs (visa documentation, NIE / codice fiscale / NIF references, V5C for vehicle shipping).
How we use it
Personal information is used solely for:
- Replying to your enquiry and arranging a survey.
- Preparing and issuing your written quote.
- Filing UK and destination-country customs paperwork (ToR1 to HMRC, destination-country inventory).
- Operating the move and corresponding with you about it.
- Issuing invoices and managing the commercial relationship.
We do not sell or rent your personal information. We do not use it for marketing to unrelated parties.
Who we share it with
Limited sharing for operational purposes only:
- HMRC, for the UK-side ToR1 declaration.
- The destination-country customs authority (French Douanes, Italian Agenzia delle Dogane, Spanish Aduanas, Portuguese AT), for the country-specific declaration.
- Insurance providers operating cover on the consignment.
- Service providers operating parts of the move under contract (depot operators, port forwarders, ferry operators) bound by data-processing agreements.
- Sister network sites only where we refer you on (e.g. UK Portugal Removals for Portugal-only specialism, the corridor specialists for single-country moves) — we share your contact details only with your explicit consent.
How long we keep it
We retain enquiry and quote records as long as needed to operate the move and satisfy our legal obligations afterwards (customs records, accounting, insurance, claims). Outside those retention requirements, we keep information only as long as needed for legitimate business purposes.
Your rights
Under UK GDPR you have the right to access, correct, request deletion (subject to retention requirements), object to processing for purposes other than delivering the move, and lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, email us at info@removals-manchester.co.uk.
Cookies and analytics
This site uses minimal essential cookies for the basic operation of the website and form submissions. We do not run third-party advertising trackers.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with the "last updated" date refreshed.
Contact
Questions about this policy: email us at info@removals-manchester.co.uk.